Refund policy

Introduction
Welcome to Whispering Flower. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully.

Orders & Payments

• All prices are in NZD and include GST.
• Payment must be received in full before orders are processed.
• We accept Visa, Mastercard, PayPal, and Afterpay.

Delivery

• Deliveries are available Auckland-wide (see our Delivery Policy for zones, fees, and cut-off times).
• Same-day delivery cut-off is 1:00pm; next-day delivery cut-off is 4pm the day before.
• We cannot guarantee exact delivery times but will make every effort to deliver within our stated timeframes.

Subscriptions

• Subscriptions renew automatically according to your selected frequency (weekly, fortnightly, or monthly).
• If you need to make a change to your subscription please contact us at we@whisperingflower.co.nz with reasonable notice before your next scheduled delivery.
• Complimentary gifts (e.g. free first-delivery candle) are limited to one per household.

Returns & Refunds

• Flowers are perishable. Refunds or replacements are offered if products arrive damaged or unsatisfactory.
• Claims must be made within 24 hours of delivery with photo proof.

Liability

• We are not responsible for delays outside our control (traffic, weather, courier issues).
• Whispering Flower’s liability is limited to the value of the order.